You must cancel at least 72 hours in advance of the workshop to receive a factory credit or refund. Due to the customizable nature of our projects, cancellation requests within 72 hours are non-refundable. We will however issue a factory credit for a future workshop.
We reserve the right to cancel a workshop due to limited attendance. If this occurs you will be notified 72 hours in advance, and we will book you for a new date or issue a refund.
Private Party Cancellation
A deposit is due when booking your private party. Once the minimum number of participants is met, we will refund your initial deposit. If you are unable to meet the minimum, the deposit will be forfeited. If you choose to cancel your private party the deposit will not be refunded due to the nature of our studio and the demand for private party times on our calendar.
For private parties, we require all attendees to register and provide complete customization information for their project at least 72 hours in advance so we can prepare the materials for your party.
Project Change Request
If you require changes, you should notify us at least 72 hours prior to your scheduled workshop. Materials are prepared in advance so we need time to accommodate your request. Within 72 hours a change fee of $15.00 will apply.
For safety reasons, children under the age of 13 are not permitted in our factory while a workshop is being held. However, we do offer special private workshops specifically designed for children under the age of 13. Contact us for a private party for details.
We are a BYOB establishment. While we do allow alcohol on premise, it is important to act responsibly. The DIY Factory reserves the right to refuse service to guests if they are visibly impaired, unable to follow instructions, or are deemed at risk for the safety of themselves, staff, or other guests.
I agree, that should I consume alcohol on the property, I acknowledge that I am solely responsible for any and all damages suffered by myself or that I may cause to third parties as a result of said consumption to include, but not limited to, property damage, personal injury, death, or disfigurement.
I further acknowledge it is against the law to serve, provide, or make available alcohol to anyone under the age of twenty-one (21). I swear and affirm not to provide anyone under the age of twenty-one (21) with alcohol.
If you would like to opt out. Please inform The DIY Factory staff prior to the workshop.
I understand that I will use and/or be exposed to tools, paints and stains during The DIY Factory workshops. I understand there may be certain inherent risks with participation. I agree to take precautions and observe all The DIY Factory policies, recommendations, directions, rules and warnings; whether provided orally or in writing. I assume full responsibility for personal injury to myself and my personal belongings.
I further agree to release and discharge The DIY Factory for any injury, loss or damage that may arise out of my participation in workshops or my presence in The DIY Factory facilities whether caused by me, The DIY Factory or any third party.
I agree to indemnify, defend, and hold harmless MKW Next Ventures, LLC, D/B/A The DIY Factory from and against any claims, causes of action, loss, cost, or damage of any kind (including reasonable outside attorneys’ fees) to the extent arising out of my participation in The DIY Factory workshops or my presence in The DIY Factory facilities.
NOTE: These policies and waivers are available during checkout. By checking out and submitting payment, you are agreeing to all terms, policies, and waivers.
*Updated July, 17 2019